Job Description:

We are looking for a confident and fluent International Voice Process Agent to handle inbound and outbound customer calls for global clients. The ideal candidate should have excellent English communication skills and a customer-first attitude to resolve queries effectively and professionally.

• Key Responsibilities:
• Handle international customer calls (inbound/outbound) in a professional manner.
• Resolve customer queries, complaints, and requests with clarity and patience.
• Provide accurate information related to products/services.
• Meet performance metrics such as call handling time, customer satisfaction, and resolution rate.
• Maintain records of customer interactions and follow up when required.
• Escalate unresolved issues to the concerned department.
• Requirements:
• Excellent spoken English communication is mandatory.
• Minimum qualification: 12th Pass or Graduate.
• Prior experience in international BPO/voice process preferred (Freshers with strong English skills can also apply).
• Comfortable working in night shifts or rotational shifts (depending on process).
• Basic computer knowledge and typing skills.
• Good listening, problem-solving, and interpersonal skills.