Partnership & Alliances Lead Assistant Manager

Position Title

Lead Assistant Manager

Role Type

Individual Contributor

Company

EXL Service

Grade / Level

B2

Division / Department

Ecosystem Channels

Location

India

Reporting to 

Manager, Global Partner Operations

The Partnership & Alliances Lead Assistant Manager is responsible for leading and optimizing the partner ecosystem by managing strategic partnerships, operational processes, and cross-functional collaboration. The role ensures seamless partner onboarding, alignment with internal teams, and maximized partner performance through continuous monitoring, enablement, and innovation. This position plays a critical role in scaling partnerships, increasing operational efficiency, and driving long-term value for both EXL and its partners.

1. Strategic Partnership Management

• Oversee operational aspects of partner relationships to ensure alignment with business goals.
• Drive collaboration and implementation plans with internal and external stakeholders.

2. Cross-functional Collaboration

• Act as liaison across internal teams to ensure transparency and alignment on partner initiatives.
• Lead the development and execution of scalable partner strategies.

3. Performance Monitoring & Reporting

• Track KPIs and performance metrics.
• Generate performance reports and identify growth and optimization opportunities.

4. Onboarding & Integration

• Manage the end-to-end onboarding process.
• Provide training, resources, and tools for partner success.

5. Sales & Technical Enablement

• Align internal sales and technical teams with partner strategies and domains.

6. Process Optimization

• Continuously assess and improve partner management processes.
• Implement tools and systems for monitoring and automation.

7. Innovation & Industry Trends

• Stay updated on industry developments and emerging technologies.
• Introduce innovative ideas to enhance partner engagement and operations.

1. Strong understanding of partner ecosystems and partner lifecycle management.
2. Deep knowledge of cloud ecosystems (e.g., AWS, Azure, Google Cloud).
3. Excellent project and program management skills.
4. Strong analytical skills for performance monitoring and reporting.
5. Exceptional communication and interpersonal skills for cross-functional collaboration.
6. Strategic thinking and problem-solving capabilities.
7. Proficiency in process design and operational efficiency improvement.
8. Ability to work independently and influence across functions and levels.

• Bachelor’s degree in business, Technology, or related field (Master’s degree preferred).

• 4+ years of experience in partner management, engagement, or alliances.
• Proven experience working with global cloud providers and managing strategic partnerships.
• Experience in managing cross-functional teams and driving partner enablement programs.
• Familiarity with partner funding models, technical onboarding, and solution listing processes.