Basic Function |
- End to End monitoring of Invoice Processing
- Liaison with Supplier & Business stakeholders
- Coaching and mentoring of associates
- Performing Quality Checks
- Maintaining process documents
- Employee Interaction
- Evaluating the effectiveness of the training programs
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Essential Functions |
The primary responsibilities of this role include – - Perform end to end invoice validation before payment
- Review & validate suppliers created/ modified in ERP
- Managing employee expense reimbursement process
- Administering company credit cards
- Performing the same duties of the Travel & Expense Specialist as necessary for any employee absences, as well as ensuring departmental team goals are met. These duties include, but are not limited to expense entry, reviewing expense reports, travel program administration
- Interceding, when necessary, to resolve any employee travel and reimbursement concerns
- Responsible for 1099 TAX reporting review
- Filing state reports & remits unclaimed property in accordance with state rules, guidelines & best practices.
- Prepares & coordinates printing and mailing of due diligence notices and help onshore posting of required advertisement.
- Support internal and regulatory audits, UAT, operation enhancement projects, and other ad-hoc requests, as required
- Provide excellent customer service to all stakeholders, including vendors, facilities and colleagues
- Ensure that the assigned targets in accordance with the SLA and Internal standards are met
- Demonstrate leadership skills & develop new employees
- Responsible for managing Onshore stake holder
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Performance Parameters |
- Process performance as per agreed KPIs
- Attendance & schedule adherence
- Business Improvement Initiatives
- Team objectives
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Primary Interactions |
Internal - Manager/Sr. Manager for the purpose of settling issues left unresolved
- Assistant Managers for the purpose of handling process related issues, queries and escalated transactions
External - Onshore stakeholders to review the performance and business improvement initiatives
- Onshore trainers, SMEs and Leads for the purpose of developing and updating training curriculum, provide feedback on training and discussing specific action plans
- Escalation teams at the client end for the purpose of seeking clarifications & answering queries
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Work Experience & Other Requirements |
- Commerce Graduate with 5 - 7 years of experience (Industry+ BPO)
- 5+ years prior experience of working in procure to pay processes (preference Invoice processing)
- Expertise in financial accounting, invoice processing payment administration and vendor account reconciliations processes
- Good Computer navigation and MS Excel skills
- Comprehension skills – should be able to read, interpret business documents
- Excellent communication & business writing skills. Ability to liaison with multiple departments
- Responsible for meeting close deadlines with high accuracy and minimal rework
- Effectively balance quality, timeliness and productivity standards
- Experience of handling 8-10 team members along with individual process deliverables
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Date |
