IT Lead / Information Technology Lead

1. Technology Leadership

• Define and execute IT strategy, architecture, and roadmap
• Align IT initiatives with business objectives and growth plans
• Evaluate and recommend new technologies, platforms, and tools
• Act as a technical advisor to leadership and business teams

2. Infrastructure & Systems Management

• Oversee network, servers, cloud infrastructure, and data centers
• Ensure high availability, performance, and scalability of systems
• Manage ERP, CRM, enterprise applications, and internal tools
• Lead system upgrades, migrations, and integrations

3. Application & Software Oversight

• Supervise design, development, testing, and deployment of applications
• Ensure SDLC compliance, documentation, and best practices
• Review code quality, architecture, and performance
• Manage application lifecycle and vendor solutions

4. Cybersecurity & Compliance

• Implement information security policies and controls
• Oversee data protection, access management, and incident response
• Ensure compliance with IT governance, audits, and regulatory standards
• Conduct risk assessments and security reviews

5. Team & Vendor Management

• Lead, mentor, and develop IT engineers and support teams
• Allocate resources and manage workloads
• Manage technology vendors, contracts, and SLAs
• Conduct performance reviews and skill development plans

6. IT Operations & Support

• Ensure 24×7 IT support, system monitoring, and incident management
• Define and track KPIs and SLAs
• Drive process improvements and automation
• Manage IT budgets, assets, and licensing