MAC Support Specialist

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles and Responsibilities:

• Setup and configuration of all MAC OS systems
• Knowledge in Zero Touch Deployment for MACs
• Provide 2^nd & 3^rd Level Software Support
• Knowledge of JAMF
• Experience with JAMF self-service management and command-line
• Imaging and reimaging of MAC’s Laptops to latest OS Version
• Diagnosing and Troubleshooting MAC related OS and Hardware problems
• IMAC
• Perform Software Installations on all Apple devices
• Smart Hands Activities
• Provide remote support for users traveling or at home.
• Provide VPN support on Mac devices
• Provide accurate asset information within the ticketing system to ensure an accurate asset database
• Perform refresh of end-user devices in alignment with refresh schedules
• Assist with Mac inventory activities as required weekly and monthly
• Proper Documentation of End User Issues within Service Now
• Backup and Restoration of End User Data
• Create, modify, and maintain MAC processes and policies
• Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
• Ability to work in Active Directory for Windows if needed
• Ability to work within Service Now
• Strong ability to interact with Customers

In-depth knowledge of:

• MAC/ Mac Support
• JAMF Support
• Apple Specialist
• MAC Operating systems
• Strong Troubleshooting of Mac Hardware or Software environments

Experience in a similar role

• 3+ years of relevant experience.

Must Have: JAMF Certification