Manager

Manager

• Preferred to have Media Industry experience
• Lead and manage a team to meet performance goals and deliverables.
• Document monthly performance review of Agents and Assistant Managers
• Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to encourage them.
• Provide coaching, feedback, and development support to team members. Appraisal of Agents based on evaluation of metrics performance and of non-metrics based parameters.
• Drive reward and recognition activity on the floor. Get participation and create enthusiasm.
• Drive process improvements and operational efficiency through automation and transformation initiatives.
• Analyze business data to identify trends, risks, and opportunities for optimization.
• Collaborate with internal and external stakeholders to align team objectives with broader business goals.
• Ensure timely and accurate reporting, including dashboards and business reviews.
• Maintain compliance with organizational policies and regulatory standards.
• Manage escalations and resolve issues with a solution-oriented approach.
• Champion digital tools and process automation to reduce manual effort and improve accuracy.

Competencies and Skills:

• Strong leadership and team management skills
• Excellent communication, analytical, and problem-solving abilities
• Familiarity with automation tools, digital transformation strategies.
• Proficiency in business software (e.g., Excel, PowerPoint, Power BI)
• Ability to manage multiple priorities and work under pressure.