Position Title

Communications  Manager

Role Type

Individual Contributor

Company

EXL Service

Grade / Level

C1

Division / Department

Marketing

Location

India

Reporting to 

Neha Garg, VP, Marketing 

As the Communications Manager at EXL, you will lead the development and execution of strategic internal communication programs that engage, align, and inspire employees across the organization. 

This role will act as a key partner to executive leadership, HR, and business units to deliver timely, consistent, and compelling messaging that reinforces company culture, drives employee engagement, and enables strategic alignment with organizational goals.

Key Responsibilities:

Strategic Communication Planning

• Design and implement an integrated internal communication strategy that supports business priorities, transformation agendas, and culture initiatives.
• Serve as a trusted advisor to executive leadership on communication planning, narrative framing, and change messaging.
• Curate leadership messages that inspire, engage, and connect employees to EXL’s mission and goals.
• Translate complex business updates into clear, relevant, and motivating internal messaging.

Campaign Management & Content Development

• Own the development of high-impact content (emails, intranet posts, videos, leadership blogs, newsletters, FAQs, town hall scripts, etc.).
• Craft tailored communication for key moments—business transformation, M&A, change programs, and leadership transitions.
• Ensure consistency of voice, tone, and brand across internal channels.

Employee Engagement & Experience

• Drive initiatives that foster employee understanding of vision, values, and goals.
• Partner with HR to support DE&I, recognition programs, and leadership visibility.
• Champion storytelling efforts to showcase employee success, innovation, and impact.

Channel Management & Innovation

• Optimize use of internal communication platforms (intranet, Teams/Slack, Viva engage, email newsletters, digital signage) based on audience profiles to improve communication reach and effectiveness.
• Innovate and introduce new tools/formats (video, podcasts, interactive town halls) to enhance engagement.
• Implement and manage internal social platforms to create interactive and engaging content.
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Change & Transformation Communication

• Lead strategic change communication initiatives (org restructuring, tech adoption, policy updates).
• Equip managers and influencers with toolkits and training for local cascade and feedback loops.

Community creation and event management

• Plan and execute activities and events that foster a sense of community and align with the company's strategic goals.
• Plan and execute internal events that promote employee engagement and align with the company's strategic goals.
• Support businesses and functions on critical events and activities with content editing and experience creation.
• Monitor the performance of each activity, event, and content, and recommend improvements as required for enhanced reach and adoption of communication.

Measurement & Continuous Improvement

• Define KPIs and feedback mechanisms to assess communication effectiveness (open rates, engagement scores, pulse surveys).
• Translate insights into actionable improvements in strategy and delivery.

• Exceptional written and verbal communication skills, with an ability to simplify, inspire, and engage.
• Strategic mindset with hands-on execution capability.
• Proven ability to work cross-functionally and influence without authority.
• Strong storytelling, content creation, and narrative development skills.
• Experience managing executive communications and sensitive messaging.
• High degree of discretion, emotional intelligence, and cultural sensitivity.
• Ability to connect with people to identify scope for value creation and build strong relationships with internal stakeholders.
• Willingness to work in shifts to ensure effective collaboration with global teams.

• 7–10 years of experience in internal or corporate communications in a global enterprise (B2B services or digital/tech experience preferred)
• Hands-on experience on digital tools integration, community creation, campaign management, and event creation.
• Proven experience working with C-level executives and driving organization-wide communications
• Experience in change communication, culture building, and employee engagement programs
• Exposure to enterprise transformation, leadership transitions, or M&A communications.
• Proficiency in digital communication tools (SharePoint, Microsoft 365 suite, etc.).
• Experience working with creative teams, video production, or internal branding.
• Bachelor’s degree in Communications, Journalism, Public Relations, or related field (Master’s preferred)