Presales Specialist - IT Service Management Solutions

Manager

Experience

2.5-5 Years

Skill (Primary)

Sales(India B)-Sales-PRESALES

Qualification

Bachelor of Technology/ Engineering

Location

Noida

Job Family

Sales Support-Presales

Job Description (Posting).

Role: Presales Specialist HCL BigFix Service Management

Position Overview
As a Product Sales Specialist, you will be the trusted advisor and solution evangelist for HCL BigFix Service Management. This role demands a blend of technical understanding, consultative selling, and strategic account management to drive adoption of AI-powered IT Service Management solutions across enterprise and MSP markets.

Key Responsibilities
Solution Evangelism: Position HCL BigFix Service Management as the next-generation ITSM platform, highlighting its AI-driven automation, predictive analytics, and XaaS capabilities.
Consultative Selling: Engage with CXOs, IT leaders, and decision-makers to understand business challenges and map them to BigFix Service Management s value proposition.
Pipeline Development: Identify, qualify, and nurture opportunities through strategic prospecting and account-based selling.
Product Demonstrations: Deliver compelling demos and presentations showcasing incident, problem, change, and asset management workflows, along with AI add-ons.
Proposal & Negotiation: Prepare proposals, respond to RFPs, and lead commercial negotiations to close deals.
Market Intelligence: Track competitor offerings, industry trends, and customer feedback to refine positioning and influence product roadmap.
Collaboration: Work closely with Product Management, Marketing, and Delivery teams to ensure seamless customer experience and successful implementations.

Essential Requirements
Education: Bachelor s degree in Business, IT, or related field (MBA preferred).
Experience:
6 10 years in enterprise software sales, preferably in ITSM or IT Operations domain.
Proven track record of meeting or exceeding sales targets.
Skills:
Strong consultative selling and negotiation skills.
Excellent communication and presentation abilities.
Ability to articulate technical concepts in business terms.
Customer-centric mindset with a focus on value-based selling.

Tools & Platforms Expertise
Candidates should have experience with:
ITSM Platforms: Familiarity with ServiceNow, BMC Remedy, OpenText, Ivanti
CRM & Sales Tools: Salesforce, HubSpot, or equivalent.
Analytics & Reporting: Power BI, Tableau for sales performance tracking.
Collaboration Tools: MS Teams, Zoom, and other virtual engagement platforms.

Preferred Certifications
ITIL Foundation or higher (to understand ITSM processes).
Sales certifications (e.g., Solution Selling, Challenger Sales).

Experience Level

Mid Level