Customer Functional Manager

Manager-Customer Functional-Noida

3+ years of experience in consulting or any other offshore-onshorecoordinated work
•Manage and challenge senior stakeholders, and able to work beyond own area of expertise
•Effective verbal and written communication skills. Collaborate with clients -both in offshore and onshore models
•Experience of digital solutions and customer experience projects/programs.
•Manage end-to-end delivery for projects
•Extensive experience working with global clients

3+ years of SPM, Incentive Compensation Implementation experience.
•Experience in other Sales Performance Management or Incentive Compensation solutions such as Callidus Oracle Incentive Compensation,Anaplan. Experience on Varicent and Xactly is a plus.
•3+ years of ICM experience designing, developing and maintaining ICM models and reports with at least two full lifecycle implementations of a ICMmodel.
•Experience in use of ICM modules (eg: Composer, Portal Access, Task Manager, and Presenter).
•Experience with building import (intra-model & query function) processes,workflow processes, calculation logic, reports and web forms.
•Experience working with relational databases, dimensional databases, and programming concepts. Basic SQL query expertise.
•Demonstrated ability to create requirement documents, technical specifications, unit test plans, estimation documents, road maps and architectural documents.
•Ability to quickly dissect and fix issues in existing code and configurations
•Ability to translate technical processes/terms for users who don’t have technical background.
•Business knowledge of the sales compensation business processes.
•Knowledge of software development and implementation lifecycles.
•Experience in global system rollouts strategy, planning, vendor selection and implementation planning.
•Ability to drive IT methodologies such as ITIL, Software Development Lifecycle (SDLC), and Agile Development is a plus.
•Should be able to provide valuable insights to clients and help them makecustomer centric organization
•Lead the delivery by liaising with the senior leadership and ensure quality ofdeliverables

3+ years of experience in consulting or any other offshore-onshorecoordinated work
•Manage and challenge senior stakeholders, and able to work beyond own area of expertise
•Effective verbal and written communication skills. Collaborate with clients -both in offshore and onshore models
•Experience of digital solutions and customer experience projects/programs.
•Manage end-to-end delivery for projects
•Extensive experience working with global clients

Experience Level

Mid Level