HR Operations Manager - Employee Offboarding

Position: Manager – HR Managed Services (Employee Offboarding)

Department: HR Managed Services
Location: Gurugram, India

Job Summary:

The Manager – HR Managed Services (Employee Offboarding) will lead and manage the end-to-end employee offboarding process for KPMG India. This role ensures seamless execution of offboarding activities, compliance with organizational policies and statutory requirements, and delivery of a positive exit experience for employees. The position requires strong leadership, operational excellence, and continuous improvement to optimize processes and maintain data integrity.

Key Responsibilities:

1. Team Leadership:

• Lead and supervise the HR Managed Services team handling employee offboarding.
• Foster a collaborative, customer-centric culture focused on service excellence.
• Conduct regular performance reviews, coaching, and capability building.

2. Offboarding Process Management:

• Oversee the complete offboarding lifecycle, including resignation acceptance, clearance, documentation, and final settlement coordination.
• Ensure timely and accurate processing of exit formalities in line with SLAs and compliance standards.
• Manage escalations and resolve complex offboarding-related queries.

3. Compliance & Audit:

• Ensure adherence to company policies, labor laws, and regulatory requirements during offboarding.
• Maintain accurate records for audits and statutory reporting.

4. Data Management & Reporting:

• Ensure accuracy and integrity of employee exit data in HR systems.
• Generate analytics and dashboards on attrition, exit trends, and compliance metrics for leadership review.

5. Process Optimization:

• Identify gaps and implement process improvements for efficiency and employee experience.
• Drive automation and best practices in offboarding workflows.

6. Stakeholder Management:

• Partner with internal teams like Finance, IT, and Facilities for clearance and settlement activities.

7. Technology & Systems:

• Oversee HRIS and related tools for offboarding transactions and reporting.
• Ensure system updates and data accuracy for exit processes.

8. Customer Experience:

• Deliver a positive and professional exit experience for employees.
• Handle sensitive cases with discretion and empathy.

9. Budget & Resource Management:

• Manage team resources effectively and ensure cost optimization for offboarding operations.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• 8-10+ years of progressive HR experience, with at least 3-5 years in HR Operations with team handling experience.
• Strong knowledge of HR processes, compliance, and statutory requirements related to employee exits.
• Proficiency in HRIS and HR technology platforms.
• Excellent leadership, stakeholder management, and problem-solving skills.
• Strong communication and interpersonal abilities.
• Experience in process improvement and automation initiatives is a plus.

Key Competencies:

• Leadership & People Management
• Process Excellence & Compliance
• Analytical & Reporting Skills
• Customer Service Orientation
• Technology Savvy