Management Trainee - Order to Cash (B2B Collections)

Ready to shape the future of work?  

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

 Inviting applications for the role of [Management Trainee], [OTC - B2B Collections ]! 

In this role, we are looking for candidates with relevant experience in Accounts Receivable process where you will be responsible for performing day-to-day Disputes and credit management operations while meeting the agreed service levels. In this role, you are required to coordinate and collaborate with various  Finance stakeholders and Customers to resolve any outstanding invoice related issues to enable payment on time. 

Responsibilities 

1. Collections & AR Management: 

• Manage end-to-end B2B collections for assigned customer portfolio. 

• Follow up on outstanding invoices via calls, emails, and customer portals. 

• Track invoice aging and drive reduction of past-due percentages. 

• Document collection activities and maintain accurate customer notes. 

2. Dispute & Deduction Resolution  

• Identify invoice disputes, deductions, and chargebacks. 

• Collaborate with Billing, Cash Application, Customer Service, and Sales teams for timely resolution. 

• Escalate unresolved issues per defined SOP and SLA. 

3. Customer Communication  

• Build and maintain professional relationships with customers’ AP departments. 

• Respond promptly to customer queries related to invoices, statements, PODs, credits, and reminders. 

• Provide regular account statements and reconcile customer balances. 

4. Cash Application Support  

• Coordinate with cash application team to ensure accurate payment posting. 

• Share remittances, backup, and short-payment details for correct allocations.  

5. Reporting & Metrics  

• Maintain weekly/monthly dashboards:  

• Invoice aging 

• Past-due trends 

• Credit utilization 

• Collection forecast  

• Provide risk assessments for delinquent accounts. 

• Support Month-End Close activities for AR. 

Qualifications we seek in you! 

Minimum Qualifications 

• B.Com/M.com/BBA/MBA Graduation/Post Graduation 

• Proven experience in B2B Collections 

• Strong Communication skills (Verbal & Written) 

• Strong knowledge of OTC / AR processes (, Collections). 

• Experience with ERP systems (SAP, Oracle, , etc.). 

• Advanced Excel skills (VLOOKUP, Pivot, Reconciliation). 

Preferred Qualifications/ Skills 

• SAP/Oracle Knowledge experience is helpful 

• Excel Knowledge and good customer handling skills  

• Strong negotiation and follow-up abilities. 

• Analytical mindset with attention to detail. 

• Ability to manage high-volume portfolios and multitask. 

• Problem-solving for disputes and short-payments. 

Why join Genpact?  

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.