Operation Head

Key Roles and Responsibilities:

• Operational Planning and Strategy
• Develop and implement operational strategies, policies, and procedures in line with organizational goals.
• Translate business objectives into effective operational plans and workflows.
• Process Management and Improvement
• Monitor daily operations to ensure smooth functioning across departments.
• Identify bottlenecks and implement process improvements to enhance productivity and efficiency.
• Resource and Capacity Management
• Ensure optimal utilization of manpower, materials, equipment, and infrastructure.
• Plan capacity requirements and allocate resources effectively.
• Cost Control and Budgeting
• Prepare and manage operational budgets.
• Control operational costs while maintaining quality and efficiency standards.
• Quality Assurance and Compliance
• Ensure adherence to quality standards, company policies, and regulatory requirements.
• Implement quality control measures and continuous improvement practices.
• Team Leadership and Performance Management
• Lead, mentor, and motivate operational teams to achieve performance targets.
• Conduct performance reviews and support training and development initiatives.
• Vendor and Stakeholder Management
• Coordinate with vendors, suppliers, and service providers to ensure timely delivery and cost effectiveness.
• Collaborate with internal departments such as HR, Finance, Sales, and IT for seamless operations.
• Risk Management and Problem Solving
• Identify operational risks and develop mitigation strategies.
• Resolve operational issues and crises effectively with minimal business disruption.
• Reporting and Performance Tracking
• Monitor KPIs, operational metrics, and service levels.
• Prepare reports and present operational performance to top management.

Required Skills and Competencies:

• Strong leadership and people management skills
• Excellent planning, coordination, and problem-solving abilities
• Knowledge of operational processes and performance metrics
• Financial acumen and budgeting skills
• Effective communication and decision-making skills