Operations Executive

About the Company:

Alextra is one of India’s fastest-growing advisory companies. We specialize in offering expert guidance across multiple sectors — healthcare, education, real estate, travel, legal, and automotive — all under one roof.

With a vision to simplify complex decisions for individuals and families, Alextra is creating a trusted, convenient, and multi-solution platform that bridges gaps across industries. Our company culture promotes innovation, learning, and impactful work, offering immense opportunities to grow personally and professionally.

Role Overview:

We are seeking a smart, energetic, and detail-oriented Operations Executive who can manage backend tasks, customer coordination, and hospital tie-ups. This role is critical to the smooth functioning of daily operations and will require strong communication skills, internet research abilities, and proactive task management.

Key Responsibilities:

Hospital Tie-ups:

Identify and approach hospitals for potential partnerships; coordinate meetings and maintain communications.

Customer Verification & Onboarding:

Verify customer details through calls or other channels and explain the plan features clearly in Hindi and English.

Helpline & Query Handling:

Respond to customer inquiries via helpline, providing accurate and timely support.

Backend Operations:

Maintain internal data, trackers, follow-up sheets, and ensure all operational tasks are updated.

Candidate Requirements:

Education: 12th Pass (Graduates Preferred)

Experience: Minimum 1 year in operations or customer service preferred

Language Proficiency: Fluency in English and Hindi

Skills Required:

Communication: Clear, polite, and persuasive communication skills

Interpersonal Skills: Comfortable dealing with hospitals, vendors, and customers

Problem Solving: Ability to handle issues and queries with a calm and solution-focused approach

Tech Skills: Comfortable with MS Excel, Google Sheets, basic data handling, and internet research

Business Communication: Capable of writing formal emails and handling B2B interactions professionally

Adaptability: Willingness to learn and adjust to a fast-paced environment