Pre-Sales Technical Architect Advisor

Pre Sales Technical Architect Advisor

Job Description:-

•            Managing multiple Client projects for Presales, delivering ServiceNow Enhancement & Run Support 
•            Supporting the sales effort with product customer requirements gathering, demonstrations, and product configuration for proof of concepts.
•            Participating in marketing events such as user conferences, trade shows, analyst demonstrations, and webinars.
•            Conveying value to address customers' business issues and translating technical capabilities into benefits.
•            Collaborating with clients to understand business challenges, technical requirements, and desired outcomes.
•            Developing solutions and responses aligned with sales strategy and working jointly with bid teams and other interdependent Service Lines
•            Work closely with Transition team from the inception of the project and move into a stable delivery state 
•            Accountable for team performance and client satisfaction, as measured against the service level agreement and project initiatives.
•            Identify and engage stakeholders. Capture and confirm client expectations. Assess client investment level.
•            Plans and manages team/sub team structures and resource levels to support contract and business needs. 
•            Ensures project Service Levels are met, guides project leads to identify trends and also have daily/weekly reviews with them 
•            Maintain overall project and team budget and works very closely with CFM team to manage resource forecast and P&L to be able to stay within budget 
•            Digital Transformation, Strategic Account Management, and Global IT Services.
•            Expertise in ServiceNow, Stakeholder Management, and Business Development
•            Actively engaged in solution review for any new proposal 
•            Conducts weekly/monthly governance with internal & client stakeholders 
•            Evaluates and provides mentoring/guidance to direct reports. 
•            Manages morale, retention, and career development across all team members. 
•            Implementation of team processes.

Experience Level

Senior Level