Lead Batch Scheduling Specialist

Principal Lead Batch Scheduling

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

We are seeking a highly experienced Scheduling Operations Specialist with over 10 years of hands-on expertise in enterprise batch operations. This role is critical to ensuring the success of business-critical applications through proactive support, incident resolution, and continuous improvement of scheduling environments using tools like Tidal, Tivoli.

Responsibilities:
• Lead day-to-day batch operations and ensure SLA compliance.
• Provide expert-level support for Tidal Workload Automation and related tools.
• Collaborate with automation engineers to enhance monitoring and analytics.
• Serve as a technical consultant for new implementations and integrations.
• Own and resolve incidents and service requests with urgency and precision.
• Identify and implement service improvements to optimize scheduling operations.
• Maintain accurate documentation and contribute to the knowledge base.
• Mentor junior team members and promote cross-tier knowledge sharing.
• Escalate and manage extended service outages and high-impact incidents.

Team Role:
• Monitor team workflows and ensure timely resolution of incidents and requests.
• Contribute to service catalog and process documentation.
• Encourage continuous learning and skill development.
• Support knowledge transfer across IT Service Delivery teams.
• Recommend cost-effective improvements aligned with business needs.
• Collaborate with Automation SME Lead on team development initiatives.

Qualifications:
• Bachelor's degree in IT or related field.
• Strong scripting skills (PowerShell, Python, UNIX shell).
• Experience with Windows and Linux environments.
• Proven expertise in job scheduling tools (Tidal, Tivoli, Control-M).
• Excellent communication and incident management skills.
• Exposure to cloud platforms (AWS/Azure) is a plus.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Experience Level

Senior Level