Customer Care Process Associate

Ready to shape the future of work?   
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.   
  
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.   
  
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

We are inviting applications for the role of Process Associate / Process Developer – Customer Care! 

The position operates in a dynamic and deadline driven environment and are well suited to those with strong processing skills and a positive, ‘can do” attitude. The candidate must also, be willing to work flexible and varying shifts through the year and must react positively and effectively to needs of handling volume spikes.  

Responsibilities: 

• Verify Customer request according to standard work procedure & SOP  

• Handle inbound and outbound calls related to customer’s request. 

• Assist customers with credit card/personal loan application status updates and queries. 

• Manage end to end application process until unconditional approval  

• Follow up with customers for pending documentation and loan processing updates. 

• Prioritize customer requests according to documented guidelines to meet SLA 

• Plan and organize tasks and work responsibilities to achieve objectives 

• Comprehending and responding to customer inquiries. Identify, research, and assist in resolving problems. 

• Ability to accurately interpret and compile information from a variety of sources and systems 

• Ensure that turnaround time and quality of the work meets Company service standards 

• Should be able to handle basic day to day requirements of the process 

Qualifications we seek in you  

Minimum Qualifications 

• Any graduate 

Preferred skills   

• Good English Communication (Both written & verbal)  

• Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data  

• Displays energy and enthusiasm in approaching the job 

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service 

• Ability to independently interact with internal and external stakeholders 

• Basic Computer knowledge & MS Office along with typing speed of 40 words/minute 

Why join Genpact?   

 
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation    
• Make an impact – Drive change for global enterprises and solve business challenges that matter   
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities    
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day    
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress    
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.   
Let’s build tomorrow together.  
  
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.