Process Associate - Record to Report

Ready to shape the future of work?  
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  
 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  
 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Process Associate/ Process Developer, Record to Report 

Responsibilities 

• Develop rapport with clients/customers and agents based on trust and product knowledge   

• Engage prospective clients and help determine their insurance needs   

• Work closely with the underwriting and sales teams to ensure we service each caller’s needs 

• Work with insureds and agents to respond to inquiries such as billing questions, policy changes and coverage inquires 

• Work with multiple carriers and lines of business across multiple states  

• Process service request through inbound phone call as well as email and fax request 

Qualifications we seek in you! 

Minimum Qualifications / Skills 

• Must work well in a fast-paced environment with the ability to navigate multiple programs and effectively use on-line resources to complete customers’ requests  

• Excellent customer service and communication skills   

• Demonstrated background in customer service, insurance, retail, sales, or a related field   

• Ability to self-manage and demonstrate personable accountability as well as effectively collaborate in a team environment 

• Ability to read and interpret policy screens in the agency management system 

• Ability to work in a fast-paced environment and multitask (Calls and offline cases during available status)  

• Detail oriented, self-starter, and strong organizational skills 

• Exceptional problem solving, analytical, and technical skills 

• Excellent interpersonal and communication skills 

Preferred Qualifications/ Skills 

• Must work well in a fast-paced team environment  

• Excellent customer service and verbal/written communication skills  

• Has significant years in customer service experience in P&C domain (Insurance) 

Why join Genpact?  
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation   
• Make an impact – Drive change for global enterprises and solve business challenges that matter  
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities   
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day   
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress   
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.