Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. 

Inviting applications for the role of Process Associate – Underwriting / Broker Technical Support Specialist 

Your role will require you to utilize your skills to process transactions for the Underwriting / Broker Support Teams. You will require to the processing with expected accuracy and within the expected timelines as per the business requirement. 

Responsibilities 

• Transaction processing for Broker support team (Wholesale ops) 

• Monitor and attend to requests via service platforms that require action in a timely manner 

• Responsible to comprehend, good customer service attitude to clearly articulate the resolution. 

• Responsible to balance dynamic volumes of workloads and to reach targets and deadlines on a timely basis. 

• Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. 

• Operational support with multiple activities for client service teams 

• Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and Policy Checking requests 

Qualifications we seek in you! 

Minimum Qualifications 

• Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written 

• Should understand Basics of Insurance (if experienced) 

• Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. 

• Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) 

• Proficient in English language- both written (Email writing) and verbal 

• A strong attention to detail; analytical skills and the ability to multi-task are important 

Preferred Qualification and Experience  

• Candidate having Broker (US P&C insurance) experience would be an asset 

• A strong attention to detail; analytical skills and the ability to multi-task are important 

• Ability to work collaboratively as a key member of a team and independently with minimum supervision 

• Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on X, Facebook, LinkedIn, and YouTube.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.