Key Responsibilities

• Analyze existing business processes and workflows to identify areas for improvement.
• Develop and implement process improvement initiatives to enhance efficiency and reduce costs.
• Coordinate activities between different departments to ensure process alignment and continuity.
• Monitor and document process performance metrics, generating reports to track progress and success.
• Ensure compliance with company policies, industry regulations, and quality standards.
• Provide training and guidance to team members on updated workflows and procedures.
• Collaborate with leadership to design and roll out new policies and processes.
• Troubleshoot process-related issues and resolve operational bottlenecks.
• Maintain up-to-date process documentation, including flowcharts, SOPs (Standard Operating Procedures), and user guides.
• Serve as the primary point of contact for process-related inquiries and escalations.
• Plan, execute, and optimize digital marketing campaigns across multiple channels, including social media, email, search engines, and display advertising.
• Create engaging and shareable content for social media platforms and manage social media accounts.
• Collaborate with the design and content teams to create compelling marketing materials.
• Stay up-to-date with the latest digital marketing trends, tools, and technologies.
• Track and report on campaign performance, website traffic, and user engagement using tools like Google Analytics and social media analytics platforms.
• Build and nurture email marketing campaigns to enhance customer engagement and retention.
• Ensure all digital marketing efforts align with brand guidelines and company objectives.
• Proficiency in digital marketing tools and platforms, including Google Ads, Facebook Ads Manager, and email marketing tools.