Process Expert

Role:

Review and investigate the dispute files received on a daily basis as per the client’s standard operating procedures and guidelines. To perform various internal audits to ensure accounts are handled properly for processes that touch the consumer or are bound by regulatory rules, client requirements, and internal policy and procedures.

Responsibilities:

• Review dispute files received daily, ensuring adherence to client SOPs and guidelines.
• Investigate disputes thoroughly, ensuring accuracy and compliance with established procedures.
• Conduct various internal audits to ensure compliance with regulatory rules, client requirements, and internal policies.
• Ensure accounts that impact consumers or are subject to regulations are properly handled.
• Ensure all processes comply with relevant regulations, including those that touch consumers or are governed by specific rules.
• Identify any discrepancies or non-compliance issues and recommend corrective actions.
• Maintain clear documentation of dispute investigations and audit findings.
• Prepare reports summarizing findings, actions taken, and any areas of concern.

Key Skills:

• Attention to detail and analytical thinking.
• Familiarity with regulatory rules and procedures (if industry-specific, knowledge of relevant regulations like FDCPA, GDPR, etc.).
• Strong communication skills to report findings and coordinate with internal teams.

Preferred Candidate Profile:

• Graduation in any stream is mandatory.
• Candidate should have 1+ years of experience in dispute industry.
• Should have proficiency in Typing (30 WPM with 97% of accuracy)
• Should be flexible with 24*7 shift.

Location - A-5, Noida sector 6

Nearest to Metro station 15

Please note that Provana is operational 5 days a week and works from the office.

Contact Person- pinki.jha@provana.com