QA / QC Executive
Learningshala Education
QA / QC Executive
Learningshala Education
Sector 4, Noida
₹15,000 - ₹20,000 monthly
Fixed
₹15000 - ₹20000
Earning Potential
₹20,000
Job Details
Interview Details
Job highlights
39 applicants
Job Description
Job Description: Quality Analyst
Company: Learningshala
Location: Noida Sector 4 (Near Sector 16 Metro Station)
Working Hours: 10:00 AM – 6:30 PM
Experience: Freshers & Experienced candidates can apply
Salary: As per industry standards
Role Overview:-
As a Quality Analyst, you will be responsible for monitoring, evaluating, and improving the quality of calls and communication handled by the team.
Your insights will directly support better performance, customer satisfaction, and process improvements.
Key Responsibilities:-
Daily call audits (voice & non-voice) to ensure process quality.
Evaluate agent performance and provide detailed feedback.
Maintain quality scoring sheets & prepare weekly reports.
Identify areas of improvement and suggest actionable solutions.
Collaborate with team leaders to ensure adherence to quality standards.
Conduct refresher training sessions if required.
Ensure compliance with company guidelines, policies & SOPs.
Skills & Requirements:-
Excellent communication skills.
Strong analytical and listening ability.
Good understanding of QA parameters.
Basic MS Excel knowledge.
Ability to give constructive feedback.
Attention to detail & disciplined work approach.
Benefits:-
Friendly work environment.
Growth opportunities within the company.
Training & skill development support.
How to Apply Send your updated resume to: lninsha44@gmail.com/ 7303850600 Or DM directly with subject line: “Applying for Quality Analyst Executive”
Job role
Work location
Sector 4, Noida, Uttar Pradesh, India
Department
Quality Assurance
Role / Category
Quality Assurance - Other
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
English level
Good (Intermediate / Advanced) English
Age limit
18 - 25 years
Gender
Male
About company
Name
Learningshala Education
Address
Sector 4, Noida, Uttar Pradesh, India
Job posted by Learningshala Education
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