QA / QC Executive

Job Description: Quality Analyst

Company: Learningshala

Location: Noida Sector 4 (Near Sector 16 Metro Station)

Working Hours: 10:00 AM – 6:30 PM

Experience: Freshers & Experienced candidates can apply

Salary: As per industry standards

Role Overview:-

As a Quality Analyst, you will be responsible for monitoring, evaluating, and improving the quality of calls and communication handled by the team.

Your insights will directly support better performance, customer satisfaction, and process improvements.

Key Responsibilities:-

Daily call audits (voice & non-voice) to ensure process quality.

Evaluate agent performance and provide detailed feedback.

Maintain quality scoring sheets & prepare weekly reports.

Identify areas of improvement and suggest actionable solutions.

Collaborate with team leaders to ensure adherence to quality standards.

Conduct refresher training sessions if required.

Ensure compliance with company guidelines, policies & SOPs.

Skills & Requirements:-

Excellent communication skills.

Strong analytical and listening ability.

Good understanding of QA parameters.

Basic MS Excel knowledge.

Ability to give constructive feedback.

Attention to detail & disciplined work approach.

Benefits:-

Friendly work environment.

Growth opportunities within the company.

Training & skill development support.

How to Apply Send your updated resume to: lninsha44@gmail.com/ 7303850600 Or DM directly with subject line: “Applying for Quality Analyst Executive”