Real Time Analyst

Real Time Analyst

Capgemini is hiring for Work force management with Real time analyst at Noida location.

Profile- Real time/ Outbound analyst

Experience- 3-5 Yrs 

Shifts- Night shifts

Note- Only Female candidates can apply

Requirements:-

• Graduate from accredited institution
• Strong understanding of contact center and WFM Intraday management processes
• Strong working knowledge of workforce tools (preferably Verint & Genesys Dialer)
• Strong understanding of WFM concepts & metrics
• Exposure to all types of channels i.e. Inbound, Outbound, Email/Chat and blended process is preferred
• Excellent written and oral communications skills.

Interested candidates can share their resumes.