Receptionist / Front Office Executive

Job Summary

We are looking for a friendly, organized, and customer-focused Receptionist to join our Pilates studio team. The ideal candidate will be the first point of contact for clients, ensuring a warm and professional welcome while managing front desk operations smoothly. This role requires excellent communication skills, attention to detail, and the ability to create a positive client experience.

Key Responsibilities

Front Desk & Client Interaction

• Welcome clients and visitors warmly as they arrive at the studio
• Handle client inquiries in person, over phone calls, WhatsApp, and email
• Provide information about Pilates classes, memberships, packages, and schedules
• Ensure all clients are checked in before sessions

Appointment & Class Scheduling

• Manage class bookings, cancellations, and rescheduling
• Coordinate trainer schedules and studio appointments
• Maintain daily attendance records
• Send reminders for upcoming sessions and follow-ups

Membership & Sales Support

• Explain membership plans, pricing, offers, and studio policies
• Assist in converting walk-ins and inquiries into memberships
• Support renewals and upselling of packages
• Maintain client database and payment records

Studio Administration

• Keep the reception and waiting area clean and presentable
• Maintain client files, forms, and waivers
• Coordinate with housekeeping and maintenance staff
• Manage basic inventory such as towels, water, stationery, and studio supplies

Client Relationship Management

• Ensure high customer satisfaction and professional service
• Handle client concerns politely and escalate when needed
• Maintain a positive and welcoming studio atmosphere
• Build long-term client relationships

Required Skills & Qualifications

• Prior experience as a receptionist, front desk executive, or customer service representative preferred
• Excellent verbal and written communication skills
• Familiarity with booking or CRM software is an advantage
• Professional appearance and positive attitude
• Strong organizational and multitasking skills

Preferred Experience

• Experience in a fitness studio, wellness center, gym, salon, or hospitality industry preferred
• Basic understanding of Pilates / fitness services is a plus