Receptionist / Front Office Executive

1) Manage incoming phone calls

2) Attending queries related to the tests, reports etc.

3) Provide accurate, valid and complete information by using the right methods/tools

4) Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

5) Stay calm when clients / patients are stressed or upset.

6) Maintaining a positive, empathetic and professional attitude towards customers always.

7) Acknowledging and resolving Queries.

8) Communicating and coordinating with colleagues as necessary.

9) Ensure Client /Patient satisfaction and provide professional customer support.