Receptionist / Front Office Executive

🛎️ Job Title: Receptionist / Front Desk ExecutiveJob SummaryA Receptionist is the first point of contact for visitors and clients, responsible for managing the front desk, handling calls, and providing administrative support. The role ensures a professional and welcoming environment while maintaining smooth communication within the organization.

• Key Responsibilities👋 Front Desk ManagementGreet and welcome visitors, clients, and employees in a professional manner
• Maintain visitor logs and issue visitor passes
• Ensure the reception area is clean, organized, and presentable at all times
• 📞 Call HandlingAnswer, screen, and forward incoming phone calls
• Take messages and ensure timely communication to concerned staff
• Handle general inquiries about the company
• 📅 Scheduling & CoordinationManage meeting room bookings and schedules
• Coordinate appointments and meetings
• Inform staff about visitor arrivals
• 📬 Mail & Courier HandlingReceive, sort, and distribute incoming mail and courier packages
• Coordinate outgoing courier services
• Maintain records of deliveries and dispatches
• 🧾 Administrative SupportAssist with basic administrative tasks such as data entry, filing, and document handling
• Support HR or admin team with routine tasks
• Maintain office supplies at the reception area
• 🤝 Customer ServiceAddress visitor queries and provide accurate information
• Handle complaints or escalate issues appropriately
• Ensure a positive experience for all guests and clients
• Required Skills & CompetenciesExcellent communication and interpersonal skills
• Professional appearance and attitude
• Basic computer knowledge (MS Office, email handling)
• Multitasking and time management abilities
• Customer service orientation
• Attention to detail and organization
• Qualifications & RequirementsMinimum education: 12th pass or graduate (preferred)
• Prior experience in a receptionist or front desk role (preferred)
• Basic knowledge of office equipment (phone systems, printers, etc.)
• Fluency in English and local language(s)
• Working ConditionsOffice-based, front desk role
• Fixed working hours (may vary by company)
• Requires sitting for extended periods
• Performance Indicators (KPIs)Professionalism and behavior at the front desk
• Call handling efficiency
• Visitor satisfaction and feedback
• Accuracy in record-keeping
• Coordination and communication effectiveness