Receptionist / Front Office Executive

A Receptionist cum Telecaller manages front desk duties (greeting visitors, handling mail, tidy reception) and telecommunication tasks (answering calls, making sales/support calls, scheduling, data entry), acting as the first point of contact, requiring strong communication, organization, and a customer-focused attitude for both in-person and phone interactions, with responsibilities including visitor management, call screening, appointment setting, and basic admin support like filing and record keeping, needing skills in MS Office, telephone etiquette, and customer service. 

Job Title: Receptionist cum Telecaller

Responsibilities:

• Front Desk Operations: Greet and welcome visitors, manage visitor logs, maintain a tidy reception area, handle incoming/outgoing mail and deliveries.
• Call Management: Answer, screen, and forward incoming phone calls, take messages, and redirect calls as needed.
• Telecalling Duties: Make outbound calls for sales/marketing, handle customer inquiries, provide product/service information, and resolve basic complaints.
• Scheduling & Admin: Schedule appointments, manage meeting rooms, perform data entry, filing, photocopying, and assist with other clerical tasks.
• Customer Service: Ensure a positive first impression, provide accurate information, and maintain professional communication.
• Record Keeping: Maintain updated records, customer  databases, and office supply inventory.