Sales Coordinator

Location:Delhi NCR

Job Summary:We are looking for a highly organized and proactive Sales Coordinator to manage order processing, customer communication, dispatch coordination, and post-installation follow-ups. The role involves end-to-end coordination from order confirmation to installation and customer feedback, ensuring smooth execution and customer satisfaction.

• Key Responsibilities:Pre-Dispatch CoordinationReceive and verify Order Processing Forms (OPF) from the sales team
• Confirm dispatch urgency, payment status, and installation timelines
• Create and manage client communication groups (WhatsApp/email)
• Share site specifications and ensure site readiness before dispatch
• Coordinate with internal teams for order processing and scheduling
• Customer Communication and Follow-UpsCommunicate with clients regarding order status, site readiness, and installation plans
• Collect site readiness confirmation (including videos if required)
• Verify delivery address, payment terms, and installation schedules
• Maintain regular follow-ups and handle customer queries
• Dispatch CoordinationCoordinate with warehouse and logistics for product readiness
• Share dispatch details (vehicle number, driver contact, transport details) with clients
• Ensure payment clearance before dispatch, where applicable
• Delivery and Installation TrackingMonitor delivery timelines and proactively check for delays
• Confirm material delivery with the client
• Coordinate installation scheduling with engineers
• Post-Installation Follow-UpContact customers after installation to confirm system performance
• Collect feedback on service quality and engineer performance
• Request customer reviews and ensure satisfaction
• Documentation and ReportingMaintain structured records of orders, dispatch, installation, and customer interactions
• Update tracking sheets and ERP with accurate and timely data
• Ensure all communication and transactions are properly documented
• Required Skills:Strong communication and interpersonal skills
• Excellent coordination and follow-up ability
• Basic understanding of sales and dispatch processes
• Proficiency in MS Excel and ERP systems (ERPNext preferred)
• Attention to detail and ability to manage multiple tasks
• Preferred Qualifications:Graduate in any discipline
• 1–3 years of experience in sales coordination or operations
• Experience in electrical, electronic, or industrial products is an advantage
• Key Traits:Highly organized and process-driven
• Proactive and responsive
• Customer-focused mindset
• Ability to work under pressure and meet deadlines

Role Objective:To ensure seamless coordination between sales, warehouse, engineers, and customers, enabling smooth order execution, timely delivery, and high customer satisfaction.