Senior Analyst - Customer Hierarchy Management

Ready to build the future with AI? 

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Senior Analyst for customer hierarchy

In this role,

Research discrepancies requested by Customers, Account teams, and Finance and can analyse the data to make recommendations or business decisions

Responsibilities

·       Collect and validate the accuracy of customer, bottler, distributor, and other operating companies’ data across multiple Company systems

·       Review inputs to verify that data entered is complete and accurate

·       Perform maintenance on key system tables to ensure data rolls up in the proper hierarchy

·       Prepare requests to update key tables that provide inputs into transactional or data collection systems

·       Manage and maintain complex organization structures for customers to ensure accuracy of customer information used for payments/reimbursements and data stewardship and updating customer account lists from resources like the Customer Account teams, Finance and external Retail customers to ensure correct customer data alignment/linkage

·       Communicates issues timely to constituents and provides detailed course of action for correcting complex data issues

·       Provides appropriate documentation and training as needed

·       Create proper technical documentation outlining the entire process

·       Use multiple large sets of data to identify issues before they are discovered by customers

·       Load and test available data /Analyze data warehousing systems

·       The new work will require knowledge of US business, understand various Alteryx report errors, make decisions and modify the output before uploading the file to INFA.

Qualifications we seek in you!

Minimum Qualifications

·       Graduation in any stream.

Preferred Qualifications/ Skills

·       Strong analytical, critical thinking & problem-solving skills

·       Attention to detail; independent thinking

·       Thorough and proven understanding of the principles of data management and administration

·       Ability to learn complex processes related to data

·       Excellent written and oral communication

·       Proficiency in Excel, Alteryx, Power BI, or related tools

·       Moderate to Advanced familiarity of database architecture/programming languages (SQL/Alteryx)

·       Able to read and interpret SQL/Alteryx workflows to understand the output.

·       Problem solving is also critical and flexible to change as well as eager to learn

·       

Why join Genpact? 

• Lead AI-first transformation – Build and scale AI solutions that redefine industries 

• Make an impact – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  

Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.