Senior Customer Support Executive

Roles & Responsibilities:

• Lead and manage the operations team to ensure efficient handling of bookings

• Coordinate between operations and marketing teams, customers, partners &vendors to improve service execution

• Manage end-to-end business operations, handle queries, complaints, escalations and ensure smooth execution of processes

• Ensure consistent supply by onboarding new partners& vendors and launch new cities and services

• Provide training and motivation to the team, ensuring high level of employee satisfaction and employee retention

• Define and analyze metrics and KPIs to efficiently track progress 

Perks:

• Rewards, Incentives& Bonuses

• Special Meals& Food Trials

• Startup Exposure

• Full of Learnings

Other Details:

• Need people who are energetic, confident and street smart

• Great communication and soft skills

• Foodies are preferred