Senior Director - Operational Excellence and Transformation

Senior Director, Operational Excellence

About You – experience, education, skills, and accomplishments 

• 20+ years in service operations or transformation leadership.
• Strong experience driving large‑scale, tech‑enabled transformation.
• Expertise in AI, automation, digital platforms, analytics, and process improvement.
• Skilled in change management, organisational design, and capability building.
• Excellent communication and stakeholder management at the executive level.

It would be great if you also have

• Experience in global/multi‑region operations.
• Background in consulting, shared services, or customer operations.
• Lean, Six Sigma, Agile, or Change Management certifications.
• A future‑focused mindset with strong commercial acumen.

What You Will Do

• Lead the multi‑year transformation of global service operations.
• Embed AI, automation, and digital tools into core processes.
• Redesign operating models to improve efficiency, quality, and customer experience.
• Drive continuous improvement using Lean/Six Sigma.
• Lead change adoption across teams and regions.
• Partner with Technology, Product, HR, Finance, and senior leaders.
• Ensure operational stability while delivering measurable improvements.

About the Team

You will work within a 3,000+ member global operations organisation, collaborating closely with cross‑functional leaders in Technology, Product, Content, Finance, and HR.

Hours of Work

• Hybrid work environment
• Full‑time, Monday–Friday, 45 hours/Week, with some flexibility for global stakeholder time zones.

At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Experience Level

Senior Level