Join our Team

About this opportunity

We are now looking for a Technical Authority Expert to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.

What you will do

· Will Work in a 24 X 7 Environment.
· Will support the customer over email as well as phone.
· Sound knowledge of Microwave Technology
· Will be responsible for 2nd Line troubleshooting of Microwave system over Ericsson 6xxx Series
· Having sound knowledge on Mini-link 6300, 6600 Series & Mini-link TN AMM series.
· SO-EM/ENM hands on experience
· Software upgrade process for these Mini-link 6300, 6600 Series & Mini-link TN AMM series
· QoS parameter knowledge for Mini-link 6300, 6600 Series & Mini-link TN AMM series
· Ethernet alarms and parameters with their troubleshooting process
· Raise and update the tickets in in tool for all the issues handled / worked upon.
· Will have to report the daily issues handled / escalated in the form of daily shift reports.
· Need to make sure that issues are handled in right time frames as per the SLA / Commitments.
· Good knowledge over SLA/WLA
· Good in preventive activities with available performance report from Microwave NMS
· Good in customer handling and RCA identification

You will bring

· Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
· 5-10 years of hands-on experience on 2nd Level Engineer- functional role.
· Good Technical Knowledge of the Microwave Technology preferably 6K series.
· Transmission or ENM experience preferred.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.