Medical Biller



Not disclosed

Work from Office

Full Time

Min. 6 years

Job Details

Job Description

Senior Executive

Basic Functions


  • Employee will be involved in processing medical bills received from providers based out of US. Transaction processing requires special knowledge of healthcare terminologies and/or reasoning mindset.
  • Productivity 
  • Accuracy
  • Attendance
  • Schedule Adherence


Primary Internal Interactions


  • Assistant Manager / Lead Assistant Manager - Operations for reporting performance, clarifying concerns, and seeking feedback and support
  • Manager for settling issues left unresolved by the Lead Assistant Manager / Assistant Manager 
  • Team members for seeking co-operation and clarification on process related matters and providing assistance and support when required
  • SME/ Process Trainer for training as and when required


Primary External Interactions 


  • Supervisors at client end for seeking clarifications and answering queries 
  • SMEs / Trainers at client end for training







Organizational Relationships


Reports To : Assistant Manager/Lead Assistant Manager          




Technical Skills

  • Good computer navigation skills, keyboarding skills
  • Proficient in MS Office
  • Understanding of P&C insurance, Claims Handling would be an advantage


Process Specific Skills

  • Sound knowledge of medical terminologies 
  • Good decision making skills 
  • Effectively balances quality, customer service and productivity standards
  • Excellent problem solving & analytical skills 


Soft skills (Desired)

  • Self-discipline
  • Result orientation 
  • Adaptability 
  • Goal oriented

Soft Skills (Minimum)

  • Good written communication skills 
  • Listening and comprehension skills 
  • Questioning and Reasoning Skills
  • Customer Service focus and escalation handling skills
  • Ability to multitask, prioritize and manage daily work activities


Education Requirements


  • Graduate from a reputable university


Work Experience Requirements


  • 6-18 month of work experience, preferably in P&C Insurance with Payment Adjudication & Reconsideration Appeal background for US geography in a BPO/outsourcing environment

Job role

Work location



Healthcare / Doctor / Hospital Staff

Role / Category


Employment type

Full Time


Day Shift

Job requirements


Min. 6 years

About company



Job posted by EXL SERVICES

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