Senior Manager - Record to Report (Finance & Accounting)

Ready to shape the future of work?  

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Senior Manager, Record to Report 

In this role, we are looking for an accounting graduate with prior accounting experience and should have led a team size of ~50 people. In this role, you will be expected to work on strict deadlines, in a fairly high-pressure business environment while being a standout colleague. 

Prior Record to Report Operations experience in the Industry with driving transformation / projects experience / Robotic implementation experience will be preferred 

Responsibilities 

• Carries out daily and weekly interactions with the client on operational performance, he/she is proactively engaged in the communication with the customer with regards to the team/process or changes or to the issues; 

• Responsible for coordinating the process of document development necessary for accurate running of client’s meetings/governance. 

• Lead and manage the end-to-end monthly, quarterly, and annual closing process. Ensure accuracy of process output, compliance with accounting standards, and timely submission of reports to management and auditors. Drive efficiency in closing timelines while maintaining robust controls. 

• Oversee complex intercompany transactions including settlements, recharges, and reconciliations across multiple entities. Ensure transparency, accuracy, and alignment with global policies. Proactively resolve mismatches and strengthen processes to minimize disputes. 

• Responsible for identifying and communicating the client with the possible risks in order to establish the most suitable action plans. 

• Conducts presentations and negotiations with key partners on the client side. 

• Responsible for client’s satisfaction for the services delivered by the company across the dedicated areas. 

• Responsible for negotiating and bringing of a new scope within the managed processes. 

• Deliver insightful MI reporting covering open items, variance analysis, and financial trends. Provide meaningful commentary and actionable insights to senior stakeholders, enabling informed decision-making and performance tracking. 

• Acts as primary point of contact for customer concern for the issues raised by the client, takes the necessary measures to tackle these, communicates with the customer about the status of the actions plan. 

• Follows the deadlines agreed with the dedicated client and maintains the relationship within the agreed action plan. 

• Builds a tight-knit collaboration relationship with the key partners in the customer site, proactively asks for feedback and takes full responsibility of the process and handled operations. 

• Proposes and discusses with the customer the transformation initiatives, negotiates the productivity clauses based on the dependencies on the team’s internal / external factors. 

• Conducts team huddles to communicate the on customer’s priorities 

• Ensures the connection with the global and regional internal partners to ensure a mutual approach in terms of account strategy and direction. 

• Keeps a close collaboration with its homologous Pathfinders and Process Architects to be informed about the process and related issues/initiatives or human resources may have an impact on the customer. 

• Handles the MSS data accuracy, the operating plan, generates the monthly invoices for the services provided to the customer by the team. 

• Ensures branding materials are present on the team’s floor, coordinates the updating of dashboards with all customer related information, and coordinates customer visits. 

• Participates to different projects and initiatives within Genpact. 

Qualifications we seek in you! 

Minimum qualifications  

• Meaningful work experience in customer management. 

• Team management experience for teams higher than 20 people. 

• Previous RTR experience 

• Proven understanding of processes like customer/supplier Accountancy, Customer Services or IT etc. 

• Previous experience in transformation and efficiency projects. 

• Organizational skills especially for budget monitoring and control 

• Fluent in English is required  

• Other European language (good to have) 

• Knowledge about the high tech industry (represents an advantage) 

• University graduate  

Why join Genpact?  

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 

 • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.