Senior Salesforce Technical Lead

Ready to build the future with AI?  

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Senior Principal Consultant –Salesforce Tech Lead  

As a Salesforce Senior Technical Lead, you will play a pivotal role in leading Salesforce development initiatives for our client, ensuring seamless integrations, and optimizing configurations across Sales Cloud, custom development, bespoke integrations and Agentforce. You will collaborate with cross-functional teams to deliver innovative solutions that enhance business processes and drive client success. 

Responsibilities:  

• Lead Salesforce Development: Drive the design, development, and deployment of Salesforce solutions, ensuring best practices and high-quality standards. 

• Integrations: Manage integrations from and to Salesforce, leveraging APIs and middleware to ensure data consistency and system interoperability. 

• Configurations: Optimize Salesforce configurations to meet business requirements and improve user experience. 

• Sales Cloud & Service Cloud Expertise: Utilize your deep knowledge of Sales Cloud and Service Cloud to implement effective solutions that support sales and service operations. 

• Agentforce Utilization: Leverage Agentforce capabilities to enhance agent productivity and streamline workflows. 

• Team Leadership: Mentor and guide junior developers, fostering a collaborative environment that encourages innovation and growth. 

• Expert-Level Understanding: Demonstrate expert-level understanding of Salesforce technology, including Apex, Lightning Web Components (LWC), and integrations. 

• Best Practices Guidance: Guide teams on best practices for configurations and customization, ensuring optimal performance and scalability. 

• CI/CD Proficiency: Showcase proficiency in continuous integration/continuous deployment (CI/CD) processes using tools like Gearset to streamline development workflows. 

• Development: Hand-on development in Apex, LWC , Integrations and adopt and/or advise on the CI/CD framework within the clientele 

Qualifications we seek in you! 

Minimum Qualifications / Skills 

• Bachelor’s degree in computer science, information technology, or a related field. 

• Proven experience as a Salesforce developer with expertise in Apex, LWC, Batch/Asynchronous modes, Sales Cloud, Marketing Cloud Integrations & Agent force. 

• Sales Cloud, Agent force, PD1 and PD2 certified 

• Strong understanding of Salesforce integration patterns and tools. 

• Excellent problem-solving skills and ability to work independently. 

• Effective communication skills to collaborate with stakeholders at all levels 

Preferred Qualifications/ Skills 

• PD2 certification is highly preferable 

• Certifications in Salesforce Service cloud, OMS Cloud. 

• Excellent skills in HMTL5, CSS3 and Javascript 

• Hands on experience on APEX Data Loader/Middleware technologies 

• Experience in building SOAP, REST enabled applications (Server to Server Web Services) 

• Hands on experience on Salesforce lightning, Angular 

• Object Oriented Programming (OOPs) and is a must Skill. Knowledge (JAVA) is desirable and advantageous.  

• Knowledge of Salesforce APIs and integration with back-end systems (Oracle EBS, SAP, etc). 

• Solid Programming abilities in one or more of the following languages: JAVA, Oracle PL/SQL, JavaScript 

• Experience working with source control and continuous integration. 

• Excellent analytical and problem-solving skills. 

Why join Genpact?  

• Lead AI-first transformation – Build and scale AI solutions that redefine industries  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills  

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace  

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.