Senior Process Associate - Analytics and Master Data Management (Customer Master)

Ready to shape the future of work?  

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

 Inviting applications for the role of Senior Process Associate, Analytics, MDM (Customer Master) 

In this role, you will be handling a team and reporting to the manager of MDM. The Data Analyst will be working with a cross functional team and will maintain, analyse, execute requests with utmost quality with eye for details with good experience in SAP MDM- Customer Master 

Responsibilities 

• Follow defined standard operating processes and procedures for all deliverables (processes) 

• Accountable for the quality and accuracy 

• Ensure timely and accurate update of Customer master data records. Responsible for delivering all the tasks on-time, every-time. Ensure that the schedule is reviewed as circumstances change. (timeliness) 

• Maintain Customer Master data in SAP as per business input and SOP 

• Highlight and take appropriate help from the Lead on SOP deviations or issues 

• Raise incident tickets to the relevant helpdesks when there is an issue 

• Participate in idea generation and improvement activities 

• Good knowledge of governing policies around Customer data as per the area of work 

• Ensure all Data Quality KPIs (Key Performance Indicators) are met 

• Ensure that the company’s master data business rules, policies and procedures are adhered to  

• Identifies areas for data quality and process improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies 

Qualifications we seek in you! 

Minimum Qualifications 

• Experience – Relevant Years of Experience 

• Relevant years in SAP Master data for Customer master with a FMCG organization 

• Good working Knowledge with Hands on SAP S4 HANA, MDG 

• Education:  Bachelor’s degree 

• Flexible with Shift Time. 

• Should have good knowledge of Customer data requirements 

Preferred Qualifications/ Skills 

• Have a continuous improvement mind set and support improvement projects from data perspective 

• Advanced use of MS Office (Excel, PowerPoint, Word, Outlook) 

• Great at communication, collaboration  

• Flexible, organized, multi- task team player 

• Analytical, Problem Solving, Excel, Good Communication, able to work individually  

• Work with business units and process experts to resolve master data issues 

• High Energy level  

• Good at Stakeholder Management & Team Collaboration 

Why join Genpact?  

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.