SENIOR SPECIALIST

Experience

2.5-5 Years

Skill (Primary)

Support Skills-Consolidation-Expense management

Qualification

B-Tech

Location

Noida

Job Description (Posting).

Telecom Expense Management (TEM) Analyst job description involves managing telecom costs, ensuring compliance with regulations, and optimizing telecom services. The role requires a strong understanding of the telecom landscape, analytical skills, and the ability to work with various stakeholders.
Responsibilities often include:
Invoice analysis and reconciliation:
Identifying billing errors, discrepancies, and opportunities for cost savings.
Vendor relationship management:
Working with telecom providers to resolve billing issues and ensure optimal service.
Contract negotiation and review:
Negotiating favorable terms with vendors and ensuring compliance with contract agreements.
Reporting and analysis:
Preparing reports on telecom expenses, identifying trends, and recommending cost-saving measures.
Process improvement:
Identifying and implementing process improvements to streamline TEM operations.
Compliance and audit:
Ensuring compliance with regulations and meeting audit requirements for telecom services.
Budgeting and forecasting:
Preparing budgets and providing accurate forecasts for telecom expenses.
Stakeholder communication:
Communicating with various internal stakeholders, including IT, finance, and business units.
Required Skills and Experience:
Strong analytical and problem-solving skills: To identify and resolve billing issues and optimize telecom expenses.
Knowledge of telecom services and products: Understanding of various telecom technologies and services.
Experience with TEM software and tools: Proficiency in using TEM software platforms to manage telecom expenses.
Excellent communication and interpersonal skills: To effectively interact with vendors and internal stakeholders.
Ability to work independently and as part of a team: To manage responsibilities effectively and collaborate with others.
Experience with data analysis and reporting: To generate reports and analyze telecom expenses.
Understanding of procurement processes: Experience with vendor selection, contract negotiation, and order management. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Experience Level

Senior Level