Job description:

1
JD FOR NETWORK DATA ENGINEER

Minimum 6+ year experience in hands on Data Networking

Strong Routing & Switching skills

Having good knowledge of Aruba Central

Having good knowledge of datacenter products & Switching, and SD Branch from Aruba

Hands on experience Aruba wifi products & AP handing

Should have expertise in LAN, WAN, MPLS, QOS, Wireless

Specialist of AOS L3

Specialist of BGP, EIRGP, OSPF with complex implementation exposure

Handling customers inquiries and issues

Recording the installations, upgrades, and maintenance of systems or software

Creating planning for capacity changes

Worked in ITSM tool

Upgrading hardware or software used by the organization in DC

Presenting new tools that could be used to improve efficiency or cutting costs

Ensuring a safe and secure facility to protect the systems and power configuration

Expert level knowledge in Data Center architecture

Supervising maintenance, installation, and updates of data center systems, for both physical and software

Establishing the rules related to data accessibility and distribution

Establishing the parameters for data entry or storage of customers data
ACCOUNTABILITIES

Work closely with the client and other track teams to obtain technical knowledge and to permanently solve chronic problems.

Training: Be willing to impart on the job and commercial training designed to enhance skills and support capabilities.

Work on incident, changes and project activities.
DIMENSIONS

Personal dedication to providing high quality, superior service always.

Ability to finish what is started is a must.

Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.

Ability to learn new information quickly and the willingness to do so always.

Ability to lead design/configuration/deployment of network projects
COMPETENCIES

Customer Focus
2

Teamwork

Technical Expertise

Interpersonal Effectiveness

Concern for Order and Quality
KEY BUSINESS CHALLENGES

Meet or exceed current client and team SLA

Keep up to date on new technologies and end customer technologies

Keep customer satisfaction high

Reduce user downtime

Analyze chronic problems
Certification & Other requirement

Aruba and Cisco professional certification.

Able to work in 24 7 working hours.

Able to speak fluent English & write in English.
.

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases