Senior Technical Operations Analyst

Senior Technical Operations Analyst

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

This position requires experience in ETL production support activities to maintains operational day-to-day IT functions for the business applications with Informatica as ETL Tool, Tivoli Workload scheduler as scheduling tool, Unix & SQL. Experience in bug fixing and development is an added advantage. Knowledge of Informatica Cloud (IDMC) and AWS Cloud will be big plus.

Key Responsibilities

• Maintains operational day-to-day IT/ BAU functions of software products built as part of ETL applications using Informatica PowerCenter and Informatica Cloud (IDMC).

• Performs root cause analysis to determine nature of production issues as they arise and provide the permanent fix for the issues.

• Troubleshooting experience and handling call with Informatica Product team

• Knowledge of dev/test/prod environment for debugging any kind of production issue in lower environment

• Accurately record and prioritize Incidents and Service Requests against SLAs and resolution targets

• Incident management and service request fulfillment

• Own and progress call queues (own queue & teams’ queue) and support tasks, ensuring timely resolution within SLA

• Resolve escalated calls from the business

• Resolving users’ issues or escalating to support teams where necessary.

• Experience with ServiceNow and should have good knowledge of Incidents, Requests, Dashboards and Reporting with basic understanding of Problem & Change.

• Proactive to get involved with a range of IT project work and look for ways to drive continuous service improvement.

• Candidate should have good Unix Scripting knowledge(Shell, Perl, Python etc)

  • Candidate should be good in handling Pl/Sql Queries and Procedure.

• Work in shift based model with occasional weekend shift.

• Promote teamwork and knowledge sharing

• Create, maintain and review knowledge articles shared with all IT support teams.

• Previous IT experience working on an ITIL aligned Service Desk

• Proven customer service experience with excellent written and verbal communication skills

• Strong problem-solving and analytical skills with the ability to extract relevant information quickly and effectively

• Experience of working in a fast-paced office environment with the ability to work under pressure and manage multiple tasks at a time

 
Required Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering or related field; or equivalent work experience.

• 4-7 years of experience in ETL Production support using Informatica products.

• Experience in Unix and SQL.

• Experience or exposure to scheduling tools like TWS.

• Effective communication skills, both verbal and written with the ability to communicate with all levels within the organization.

• A technical background with a wide breadth of experience in supporting ETL applications built using Informatica PowerCenter and Informatica Cloud (IDMC) products.

• Excellent communication skills & practices delivery of ITIL process training sessions.

Preferred Qualifications
Candidates who have used following tools (or have familiarity with below) will have added advantage:

• Knowledge or experience in AWS Cloud to support ETL applications in cloud.

• Knowledge of Python

• Knowledge of Tidal as Scheduling platform.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Experience Level

Senior Level