Service Process Controller
Fujitsu Consulting India Pvt Ltd
Apply on company website
Service Process Controller
Fujitsu Consulting India Pvt Ltd
Noida
Not disclosed
Job Details
Job Description
Service Process Controller
- Ensure the Operations Manager has a solid understanding of retail sales principles and familiarity with retail devices (POS systems, tills, cash handling, printers, and peripherals).
- Oversee timely completion of daily health checks, ensuring findings are resolved before store opening and business impact is minimized.
- Identify areas for improvement and drive initiatives to enhance sales, customer satisfaction, and operational efficiency.
- Collaborate with SD managers and the BRM team to address customer feedback and monitor SD performance for smooth business operations.
- Maintain regular communication with the Account team to ensure alignment and provide timely updates.
- Manage operational schedules and assist with resource planning.
- Continuously monitor and optimize processes for efficiency, scalability, and effectiveness.
- Serve as the primary contact for escalated process issues and implement prompt resolutions.
- Investigate operational issues, implementing corrective actions to resolve inefficiencies.
- Ensure timely completion of all security-related tasks.
- Ensure timely resolution and updates of tickets assigned to the team.
- Manage change processes to balance business needs, minimize disruption, and mitigate risks.
- Provide leadership and guidance to the team for process execution.
- Analyze workflows to identify and recommend process improvements based on data and stakeholder feedback.
- Prepare and deliver daily and weekly status reports outlining operational performance and project updates.
- Submit monthly status reports and audit documentation to the client and other stakeholders.
- Ensure SOPs are maintained and aligned with current practices.
- Monitor Knowledge Management processes within the team.
- Apply ITIL principles and best practices in operations.
- Utilize TFS now/ServiceNow for effective service management.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) is required.
- Strong verbal and written communication skills are essential.
Job role
Work location
Noida
Department
Operations
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
About company
Name
Fujitsu Consulting India Pvt Ltd
Job posted by Fujitsu Consulting India Pvt Ltd
Apply on company website