Team Leader - Customer Service (Inbound Contact Centre)
Kotak Mahindra Bank
Apply on company website
Team Leader - Customer Service (Inbound Contact Centre)
Kotak Mahindra Bank
Noida
Not disclosed
Work from Office
Full Time
Min. 1 year
Job Details
Job Description
Sky Service Cards-Team Leader-Sky Channel-Contact Centre Inbound
- Lead and manage the Sky Service Cards inbound contact centre team. - Oversee daily operations to ensure high-quality customer service. - Coordinate with team members to meet service targets and KPIs. - Handle escalations and provide guidance to resolve customer issues. - Ensure adherence to company policies and procedures within the contact centre. - Facilitate communication between management and frontline staff. - Monitor team performance and implement improvement strategies. - Support training and development initiatives for team members.Job role
Work location
Noida, 5031-Noida-Plot no. 7-Sector 125-UPD, 5th Floor, Plot#7 , Sector-125 , Noida, Uttar Pradesh, India
Department
Customer Support
Role / Category
Customer Support - Service Delivery
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
About company
Name
Kotak Mahindra Bank
Job posted by Kotak Mahindra Bank
Apply on company website