Join our Team

About this opportunity

We are now looking for a Technical Authority Expert to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.

What you will do

• Will Work in a 24 X 7 Environment.
• Will support the customer over email as well as phone.
• Sound knowledge of Microwave Technology
• Will be responsible for 2nd Line troubleshooting of Microwave system over Ericsson 6xxx Series
• Having sound knowledge on Mini-link 6300, 6600 Series & Mini-link TN AMM series.
• SO-EM/ENM hands on experience
• Software upgrade process for these Mini-link 6300, 6600 Series & Mini-link TN AMM series
• QoS parameter knowledge for Mini-link 6300, 6600 Series & Mini-link TN AMM series
• Ethernet alarms and parameters with their troubleshooting process
• Raise and update the tickets in in tool for all the issues handled / worked upon.
• Will have to report the daily issues handled / escalated in the form of daily shift reports.
• Need to make sure that issues are handled in right time frames as per the SLA / Commitments.
• Good knowledge over SLA/WLA
• Good in preventive activities with available performance report from Microwave NMS
• Good in customer handling and RCA identification

You will bring

• Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
• 8-14 years of hands-on experience on 2nd Level Engineer- functional role. 
• Good Technical Knowledge of the Microwave Technology preferably 6K series.
• Transmission or ENM experience preferred.