Sr. Customer Support Executive-verification Executive

Sr. Customer Support -cum- Verification Executive

(Transaction/payments/cyber fraud/Fraud detection/Anti-Money laundering)

Location: Noida Sector 3

Salary: Up to ₹45,000 per month

Experience :Min 1 Year of Experience in transaction monitoring

Key Responsibilities:

• Respond to customer queries via phone, email, and chat.
• Resolve issues promptly and escalate when needed.
• Monitor transactions to identify suspicious or unusual activity.
• Conduct KYC checks and verify customer documents.
• Ensure compliance with AML and regulatory guidelines.
• Maintain accurate records of support, monitoring, and verification activities

Requirements:

• Graduate in Commerce/Finance/Business or related field.
• Experienced with good understanding & exposure of this profile.
• Strong communication and analytical skills.
• Hands on experience in KYC, AML, and compliance processes.
• Proficiency in MS Office and CRM tools.

Benefits:

• Competitive salary and benefits package
• Comprehensive training and development programs.
• Friendly and supportive work environment.
• Opportunities for career growth and advancement.
• Employee recognition and reward programs.
• Leave encashment
• Provident Fund and Health insurance
• 9hrs shift with 5 days working (roster based)
• Medical insurance after probation period