Sr Lead Business Analyst

Area(s) of responsibility

About Us:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Job Summary:
A ServiceNow functional consultant helps clients implement and optimize their ServiceNow environment. They provide technical and functional guidance, and work with clients to understand their business needs. 

Experience required- 10+
Location - Noida/Pune/Bengaluru/Mumbai/Chennai
Mode - Hybrid
Notice Period - 0-15 Days

Job Description:

Responsibilities 
•    Design and optimize solutions for Configuration Management Database (CMDB)
•    Ensure CMDB aligns with the ServiceNow Common Service Data Model (CSDM)
•    Support IT Service Management (ITSM) and IT Operations Management (ITOM) functions
•    Provide technical and functional guidance
•    Deliver solutions to improve operational efficiency
•    Ensure clients get the most out of their ServiceNow investment

Skills and qualifications

•    Experience with ServiceNow modules like ITSM, ITOM, and CSM
•    Knowledge of IT Infrastructure domains and supporting technologies
•    Strong technical skills, including proficiency in JavaScript and ServiceNow scripting
•    Experience configuring and customizing ServiceNow workflows, applications, and integrations
•    Excellent problem-solving and troubleshooting skills
•    Strong communication skills
•    Ability to work independently with minimal supervision

Experience Level

Senior Level