Senior Operations Manager

Sr. Operations Manager

• Managing & coordinating with the Tele-calling team end-end flow for business loans. This includes generating more leads, manage customer expectations, document collections, reporting etc.
• Ensuring timely sharing of leads with the partners including enabling mechanism for automated sharing
•  Manage and coordinate operation process internally and externally.
• Have an exact understanding of the end to end process at partners' end and ensure proper follow-up mechanism for customers & leads.
• Ensure regular/daily Reverse MIS from partners and internal stakeholders
• Analyse Reverse MIS to identify gaps in sales process at partner's end and recommend & implement solution.
• Ensure timely sharing of Reverse MIS with Finance for invoicing.
• Track and create monthly management information reports.
• Ensuring operations are compliant with partner's requirement & compliance.
• Coordinate with Banking partners (Banking & Non-Financial) and internal stakeholders to drive business including disbursals & issuance of cards & cross-sell products.
• Actively engage with internal and external stakeholders to drive better funnel efficiencies including top of the funnel.
• Identify vendor to create whole CRM framework.
• Gathering feedback and requirements from relevant stakeholder