Sr Operations Specialist

Experience

2.5-5 Years

Skill (Primary)

Data Center-Network Data-Network Data

Qualification

B-Tech

Location

Noida

Job Description (Posting).

Role Overview:\\r\\nWe are seeking an experienced SD-WAN Solutions Engineer with a deep understanding of Versa Networks\\' Secure SD-WAN platform. In this role, you will be responsible for architecting, deploying, and managing SD-WAN solutions for clients using Versa\\'s cutting-edge technology, which integrates both networking and security services.\\r\\nKey Responsibilities:\\r\\n Design, deploy, and manage Versa SD-WAN solutions for enterprise and service provider networks.\\r\\n Utilize Versa Director to manage and configure SD-WAN infrastructure, ensuring centralized visibility and control.\\r\\n Collaborate with clients to understand their networking requirements and deliver customized solutions using Versa s multi-cloud, multi-tenancy capabilities.\\r\\n Perform zero-touch provisioning and troubleshoot SD-WAN installations remotely.\\r\\n Work with security teams to integrate next-generation firewall, secure web gateway, and other security functions into the SD-WAN architecture.\\r\\n Provide technical support and training to clients and internal teams on Versa SD-WAN best practices.\\r\\n Conduct regular performance tuning and system optimization, leveraging Versa s AI/ML-powered predictive management.\\r\\n Stay updated on the latest advancements in SD-WAN and network security technologies, particularly in Versa\\'s product roadmap.\\r\\nRequired Qualifications:\\r\\n Bachelor s degree in Computer Science, Information Technology, or related field.\\r\\n Proven experience with Versa Networks SD-WAN, including hands-on experience with Versa Director and Versa Analytics.\\r\\n Strong knowledge of WAN routing protocols (BGP, OSPF) and carrier-grade network architectures.\\r\\n Familiarity with SASE (Secure Access Service Edge) architecture and principles.\\r\\n Experience with cloud integration and managing hybrid WAN infrastructures.\\r\\n Excellent problem-solving skills and the ability to work with distributed teams.\\r\\nPreferred Qualifications:\\r\\n Versa Networks certifications or similar SD-WAN certifications.\\r\\n Hands-on experience with other SD-WAN solutions and next-gen firewall technologies.\\r\\n (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Experience Level

Senior Level