Team Leader

JOB DESCRIPTION: A Team Leader is responsible for managing and guiding a team of telecallers to achieve performance targets, typically in sales or customer service.

 Key Responsibilities: 

● Leading, motivating, and guiding a team of telecallers. 

● Setting targets, monitoring performance, and providing feedback. 

 ●Conducting training sessions, coaching team members, and enhancing their skills.

● Addressing challenges and implementing solutions to improve team performance. 

●Handling escalated customer issues and ensuring customer satisfaction.