Team Leader

Process: CEC Officer - Inbound Voice Process (On Payroll)

Designation: Assistant Manager / Deputy Manage

Responsibilities:

• Handle inbound customer calls related to Retail Liabilities & Credit Cards
• Identify opportunities for cross-selling relevant banking products
• Deliver high standards of communication & service ethics

Requirement:

• Graduate (Mandatory)
• 1-2 years experience preferred; Min. 6 months in customer service / call center role
• Excellent verbal & written communication skills
• Strong listening skills & customer orientation

Work Details:

• Shift: 24/7 rotational shifts
• Female Shift Window: Between 7:00 AM - 8:00 PM
• Week Offs: 8 rotational offs/month
• Shift Duration: 9 hours including breaks
• Immediate joiners preferred

Compensation & Benefits:

• Salary Range: Up to ₹9 LPA - ₹10 LPA (based on Experience)
• Attractive incentive structure based on performance