Technical Specialist

Experience

2.5-5 Years

Skill (Primary)

Tools and Standards (ERS)-Monitoroing & Analysis Tools-Appdynamics

Qualification

B-Tech

Location

Noida

Job Description (Posting).

Should have Good Knowledge of AppDynamics On-premise Setup and can work independently.-Should be able to Install ,Upgrade and Manage Controller HA Pair , Event Services ,EUM &different types agents.-Must have knowledge of Linux OS for troubleshooting the issues that arises during daily operations in On-premise setup.-Should be able to instrument ,upgrade and troubleshoot issues related to JAVA agents,.NET agent ,machine agent and DB agents on Windows and Linux server.-Should be able to Instrument EUM applications.-Should have good understanding of Application ,tier & node concept.-Good understanding of Business Transactions, Service endpoint , information points ,data collector etc.-Should be able to fine tune Business Transactions ,Configure Custom BTs.-Should able to find the Root cause for applications.-Should be able to create Health Rules and dashboards as per the requirement.-Integrating AppDynamics with different tools like Splunk ITSI ,Grafana will be an addon to the team. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.

Experience Level

Senior Level