Business Analyst - Insurance Workflow Automation (Appian)

Technical Specialist-BA Insurance Appian

Area(s) of responsibility

Seeking an experienced Business Analyst with expertise in workflow platforms, particularly Appian, to support the development, optimization, and production support of insurance workflow applications. The ideal candidate will have a strong background in insurance processes, such as Policy Administration, Claims, and Underwriting, combined with hands-on experience in Appian or similar workflow automation platforms. This role will involve analyzing business needs, designing efficient workflows, and ensuring the stability and performance of implemented solutions.

Role and Responsibilities :

• Collaborate with business stakeholders to gather, analyze, and document detailed requirements for insurance workflow applications.
• Understand end-to-end business processes within insurance domains (Policy Administration, Claims, Underwriting) and identify areas for workflow automation using Appian.
• Work closely with development teams to design and configure workflows in Appian that streamline insurance processes.
• Provide insights and recommendations to enhance process efficiency and user experience through Appian capabilities.
• Ensure workflows align with best practices for scalability and performance.
• Assist with the deployment and integration of Appian-based workflow solutions with existing insurance platforms.
• Support the integration of Appian workflows with Policy Administration Systems, Claims Management Systems, and other enterprise tools.

 

TECHNICAL QUALIFICATIONS

• Proficiency in Appian workflow configuration, process modeling, and integration capabilities.
• Strong analytical and problem-solving skills, particularly in identifying and resolving workflow-related issues.
• Familiarity with project management tools (e.g., JIRA, Confluence) and methodologies (Agile, Waterfall).
• Knowledge of SQL and data analysis tools to support workflow troubleshooting.

 

Experience Level

Senior Level