Technical specialist - Technical specialist

Qualification: B Tech

Experience: 2.5-5 Years

Skills: Azure Kubernetes Service (AKS)

Job description:

Linux/DevOPs SME with with docker image creation & K8s deployment expereince

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases